Mathew Costianes
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Activity overview
Latest activity by Mathew Costianes-
Mathew Costianes created an article,
Requesting a new video training
To request a new training or knowledge center article, you can complete this form. By filling out this form, you can submit your request for a new article to be created for the training or knowledg...
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Mathew Costianes created an article,
How do I request an article/ training translation?
To request the translation of an article, kindly fill out the form available here. The usual turnaround time for translations is around two weeks. If you have any inquiries or need assistance, you ...
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Mathew Costianes created an article,
Creating Fields
Creating a Custom Field in Zendesk Zendesk is a powerful customer service platform that allows businesses to provide support to their customers efficiently. One of the key features of Zendesk is th...
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Mathew Costianes created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Mathew Costianes created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Mathew Costianes created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Mathew Costianes created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Mathew Costianes created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.